Certified Technical Support Systems Specialist™ (CTSSS™) and Applied Micro Degree Bundle

Course Overview

Courses in bundle:  CompTIA Secure Infrastructure Specialist (A+ / Network+ / Security+), CompTIA Systems Support Specialist (A+ / Linux+), CompTIA IT Operations Specialist (A+ / Network+), CompTIA Linux Network Professional (Network+ / Linux+), HDI-SCA

Bundle Access Period: 12 months from purchase.

8140 DCWF Work Role: Technical Support Specialist (Work Role Code: 411)

NICE Work Role: Technical Support (Nice Work Role ID: IO-WRL-007)

Combined Work Role Description: The Technical Support Specialist is responsible for providing technical assistance to customers who need help with client-level hardware and software. This includes troubleshooting, resolving issues, and guiding users in accordance with established organizational policies and processes, such as incident management plans. The specialist ensures that users can effectively utilize their technology, while adhering to company procedures and maintaining system integrity.

High-level bundle description: This bundle is designed to provide IT professionals with the comprehensive skills needed to deliver effective technical support across client-level hardware and software environments. The Certified Technical Support Technician™ (CTST™) and Applied Micro Degree Bundle includes stackable courses such as CompTIA Secure Infrastructure Specialist, CompTIA Systems Support Specialist, CompTIA IT Operations Specialist, and, CompTIA Linux Network Professional, as well as HDI Support Center Analyst (HDI-SCA), offering a robust foundation in both soft skills (e.g., communications, critical thinking, contact handling procedures) and hard skills (e.g., troubleshooting, system administration, and network operations). Participants will gain practical expertise in diagnosing and resolving technical issues, managing secure IT infrastructures, and supporting users in accordance with organizational policies and incident management plans. Ideal for individuals focused on technical support roles, this bundle prepares learners for multiple industry-recognized certifications and provides the tools needed to deliver high-quality, secure support services.

Requirements for certification: To earn the ITI Certification and be awarded the applied micro degree, the student must complete all courses and pass the exams for the A+, Network+, and Security+ certifications.

Recommended prerequisites, certification validity and renewals: Visit our dedicated webpage for more information and vendor links.

Visit our catalog for a description of each course that makes up this bundle: ITI Training Catalog Q4 2024