Course Overview
High-level description: The CompTIA IT Operations Specialist (A+ / Network+) Bundle provides comprehensive training for individuals seeking to excel in IT operations. This blended bundle includes custom self-paced online instructor-led training (ILT) courses for CompTIA A+ and Network+, combined with engaging video lessons, text lessons, section quizzes, performance-based lab simulations, and comprehensive exam practice. The bundle also includes an exam voucher and an exam pass guarantee for A+ and Network+.
Recommended Study Sequence: We recommend you start with ITI’s Custom Online Self-Paced ILT for A+ and Network+, followed by the integrated CompTIA CertMaster Learn and Labs.
CTI Custom Online Self-Paced ILT Description:
CompTIA IT Operations Specialist (A+ / Network+) Course and Labs: Master IT operations with our comprehensive CompTIA IT Operations Specialist Stackable course and labs, designed to provide the skills needed to manage and troubleshoot various IT systems effectively.
Course Highlights:
- Duration: 85+ hours
- Content: 450+ On-demand Videos
- Exam Prep: 675+ Prep Questions
- Certificate of Completion for CompTIA IT Operations Specialist
Topics Areas Included:
CompTIA A+ 220-1101 (Core 1) Course Content
- Module 1 – Devices, Setups, and Installs
- Module 2 – Displays and Multimedia Devices
- Module 3 – Supporting Multiple Drive Types
- Module 4 – Accounting for CPUs and Internal Components
- Module 5 – All About Network Theories
- Module 6 – Network Operations and Diagnostics
- Module 7 – Cloud and Virtualization Computing
- Module 8 – Laptop Features and Troubleshooting
- Module 9 – Syncing and Setup of Mobile Devices
- Module 10 – All Things Printing
- Module 11 – Resources and Testing
CompTIA A+ 220-1102 (Core 2) Course Content
- Module 1 – Operating System Management
- Module 2 – Configuring and installing the OS
- Module 3 – Tools to Troubleshoot and Maintain the OS
- Module 4 – Network Management Tools
- Module 5 – Sharing Resources and Wrights Management
- Module 6 – Threats and Security Measures
- Module 7 – Policies to Protect Data
- Module 8 – Prevent Malware and Security Threats
- Module 9 – Supporting and Troubleshooting Mobile Devices
- Module 10 – Implementing Operational Procedures
- Module 11 – Resources and Testing
CompTIA Network+ N10-008 Course Content
- Module 0 – Course introduction
- Module 1 – Networking Fundamentals
- Module 2 – Cables and Connectors
- Module 3 – Internet Protocol (IP)
- Module 4 – Layer 7 Protocols
- Module 5 – Network Services
- Module 6 – Networking Devices
- Module 7 – Networked Devices
- Module 8 – Routing and Bandwidth Management
- Module 9 – Ethernet Switching
- Module 10 – Wireless Technologies
- Module 11 Network Performance
- Module 12 High Availability and Disaster Recovery
- Module 13 Organizational Documents
- Module 14 Network Security
- Module 15 Network Troubleshooting
Labs included:
CompTIA A+ (56 hours)
- Operating System Types and Features
- Implementing Different Boot Methods and Types of Operating System Installation
- Disk Partitioning Methods and File Systems
- Installing System Configuration Settings
- Using Microsoft Command Line Tools
- Using Microsoft Operating System Tools and Features
- Microsoft Windows System Utilities
- Using Microsoft Windows Control Panel Utilities
- Using Microsoft Windows Control Panel’s User Related Utilities
- Application Software Installation and Configuration Methods
- Features and Tools of Mac OS and Linux Desktop Operating System
- Logical Security Concepts
- Wi-fi Security Protocols and Authentication Methods
- Working with Tools and Methods of Malware Prevention, Detection and Removal
- Microsoft Windows OS Security Settings
- Implementing Security Best Practices to Secure a Workstation
- Using Data Destruction and Disposal Methods
- Troubleshooting Microsoft Windows Issues
- Troubleshooting PC Security Issues
- Malware Removal Best Practices
- Implementing Basic Change Management Best Practices
- Implement Basic Disaster Prevention and Recovery Methods
- Basics of Scripting
- Working with Remote Access Technologies
- Documentation and Licenses Best Practices
- Using Proper Communication Techniques and Professionalism
- Using System Restore
- Working with BitLocker
- Identifying different Windows Operating System Editions
- Managing a Windows device using the Command Line Interface
- Managing a Windows device using the Graphical User Interface (GUI)
- Configuring a Windows Device using the Control Panel
- Configuring and Managing a Windows Device using Settings
- Configuring Networking Settings on a Windows Device
- Install and Configure Applications on a Windows Device
- Identify different Operating Systems and functionality
- Different Operating System Installation methods
- Tools for Managing and Maintaining MAC Operating Systems
- Tools for Managing and Maintaining Linux Operating Systems
- Implementing Physical Security Measures
- Implementing Network Security Measures
- Authentication and Authorization Methods
- Wireless Security Implementation
- Malware and Social Engineering Prevention Methods
- Security Implementation on a Windows Device
- Password and Account Management on a Windows Device
- Mobile Security Solutions
- Secure Data Disposal Methods
- Securing a SOHO Network
- Securing Web Browsers on a Windows Device
- Troubleshooting Windows Operating Systems
- Troubleshooting Personal Computer Security Settings
- Malware Removal and Remediating Best Practices
- Troubleshooting Mobile Device Security Settings
- Documentation Best Practices
- Implementing Basic Change Management Best Practices
- Backup and Recovery Implementation
- Safety and Environmental Procedures
- Privacy, Licensing & Policy Concepts
- Using Proper Communication Techniques and Professionalism
- Basic Scripting Techniques
- Remote Access Methods
CompTIA Network+ (33 hours)
- Introduction to the OSI Model
- Networking Topologies and Characteristics
- Internet Protocol Addressing Solutions
- Cable and Connector Types
- Cable Management Solutions
- Virtual Network Concepts
- Network Security Concept Fundamentals
- General Network Attacks
- Network Services and Protocols
- Network Command Line Tools
- Network Analysis Software
- Configuring and Maintaining DNS Servers
- DHCP Server Installation and Configuration
- Remote Access and Management
- Load Balancing and NIC Teaming
- NTP Server Management
- High Availability and Disaster Recovery Concepts
- Configuring Switching Features
- Routing Concepts and Protocols
- Troubleshooting Common Networking Issues
- Cloud Concepts
- Network Architecture
- Networking Device Monitoring
- Network Troubleshooting Techniques
- Networking Hardening Techniques and Best Practices
- Physical Networking Tools
- Defining Networking Devices
- Troubleshooting Cable Connectivity
- Wireless Configuration Techniques and Standards
- Troubleshooting and Securing Wireless Networks
- Physical Network Security Concepts
- Organizational Documentation and Procedures
- Organizational Networking Diagrams and Agreements
CompTIA CertMaster Learn and Labs for A+ and Network+ Descriptions:
CompTIA A+ (220-1101 and 220-1102) CertMaster Learn and Labs: CertMaster Learn for CompTIA A+ provides a comprehensive eLearning experience that helps learners gain the knowledge and practical skills necessary to be successful on CompTIA certification exams and in their IT career. There is 40+ hours of training and the A+ Core 1 and Core 2 have 190 (100 practice questions/90 final assessment questions) each.
CertMaster Learn Features:
- Lessons cover all exam objectives with integrated videos
- Hundreds of practice questions test your knowledge
- Performance-based questions apply what you’ve learned in a scenario
- Assisted Labs guide you step-by-step through tasks
- Applied Labs present goal-oriented scenarios and require critical thinking and analysis
- Flashcards ensure you know the terminology and acronyms required for the exam
- The Learning Plan keeps you on track with your studies
Topics Covered:
- Lesson 1: Installing Motherboards and Connectors
- Lesson 2: Installing System Devices
- Lesson 3: Troubleshooting PC Hardware
- Lesson 4: Comparing Local Networking Hardware
- Lesson 5: Configuring Network Addressing and Internet Connections
- Lesson 6: Supporting Network Services
- Lesson 7: Summarizing Virtualization and Cloud Concepts
- Lesson 8: Supporting Mobile Devices
- Lesson 9: Supporting Print Devices
- Lesson 10: Configuring Windows
- Lesson 11: Managing Windows
- Lesson 12: Identifying OS Types and Features
- Lesson 13: Supporting Windows
- Lesson 14: Managing Windows Networking
- Lesson 15: Managing Linux and macOS
- Lesson 16: Configuring SOHO Network Security
- Lesson 17: Managing Security Settings
- Lesson 18: Supporting Mobile Software
- Lesson 19: Using Support and Scripting Tools
- Lesson 20: Implementing Operational Procedures
Labs Available:
- Assisted Lab: Exploring the Lab Environment
- Assisted Lab: Installing a Motherboard
- Assisted Lab: Installing Power Supplies
- Assisted Lab: Installing and Configuring System Memory
- Assisted Lab: Installing RAM
- Assisted Lab: Installing CPU and Cooler
- Assisted Lab: Upgrading and Installing GPU and Daisy-Chain Monitors
- Assisted Lab: Exploring the Virtual Machine Lab Environment
- Assisted Lab: Compare Networking Hardware
- Assisted Lab: Compare Wireless Network Technologies
- Assisted Lab: Configure a SOHO Router
- Assisted Lab: Compare Protocols and Ports
- Assisted Lab: Troubleshoot a Network #1
- Assisted Lab: Troubleshoot a Network #2
- APPLIED Lab: Troubleshoot a Network #1
- APPLIED Lab: Troubleshoot a Network #2
- Assisted Lab: Adding Expansion SSD in a Laptop
- Assisted Lab: Upgrading Laptop RAM
- Assisted Lab: Replacing Laptop Non-User Removable Battery
- Assisted Lab: Configuring Laptop Dock and External Peripherals
- Assisted Lab: Deploy a Printer
- Assisted Lab: Manage User Settings in Windows
- Assisted Lab: Support Windows 11
- Assisted Lab: Configure Windows System Settings
- Assisted Lab: Use Management Consoles
- Assisted Lab: Use Task Manager
- Assisted Lab: Monitor Performance and Event Logs
- Assisted Lab: Use Command-line Tools
- APPLIED Lab: Support Windows 10
- Assisted Lab: Perform Windows 10 OS Installation
- Assisted Lab: Perform Ubuntu Linux OS Installation
- Assisted Lab: Install and Configure an Application
- Assisted Lab: Troubleshoot a Windows OS Issue
- Assisted Lab: Configure Windows Networking
- Assisted Lab: Configure Folder Sharing in a Workgroup
- Assisted Lab: Manage Linux using Command-line Tools
- Assisted Lab: Manage Files using Linux Command-line Tools
- APPLIED Lab: Support and Troubleshoot Network Hosts
- Assisted Lab: Configure SOHO Router Security
- Assisted Lab: Configure Workstation Security
- Assisted Lab: Configure Browser Security
- Assisted Lab: Troubleshoot Security Issues Scenario #1
- APPLIED Lab: Troubleshoot Security Issues Scenario #2
- Assisted Lab: Use Remote Access Technologies
- Assisted Lab: Implement Backup and Recovery
- Assisted Lab: Implement a PowerShell Script
- Assisted Lab: Implement Bash Script
- Assisted Lab: Manage a Support Ticket
- Assisted Lab: Support Active Directory Domain Networking
Product and License Information:
- One license provides access to CertMaster Learn for A+ Core 1 & Core 2 (220-1101 & 220-1102) with CertMaster Labs integrated throughout the course
- Access keys must be redeemed within 12 months of purchase
- Once redeemed, Learn for A+ Core 1 & Core 2 (220-1101 & 220-1102) with CertMaster Labs integrated will be valid for 12 months
How to Access CertMaster Learn with integrated CertMaster Labs: An access key and instructions will be sent via email after your purchase is complete.
CompTIA Network+ (N10-008) CertMaster Learn and Labs: CertMaster Learn for CompTIA Network+ provides a comprehensive eLearning experience that helps learners gain the knowledge and practical skills necessary to be successful on CompTIA certification exams and in their IT career. There is 40+ hours of training, and 20 lessons with interactive Performance-Based Questions, 263 practice questions with immediate feedback and a 90-question final assessment simulates the test experience.
CertMaster Learn Features:
- Lessons cover all exam objectives with integrated videos
- Hundreds of practice questions test your knowledge
- Performance-based questions apply what you’ve learned in a scenario
- Assisted Labs guide you step-by-step through tasks
- Applied Labs present goal-oriented scenarios and require critical thinking and analysis
- Flashcards ensure you know the terminology and acronyms required for the exam
- The Learning Plan keeps you on track with your studies
Topics Covered:
- Lesson 1: Comparing OSI Model Network Functions
- Lesson 2: Deploying Ethernet Cabling
- Lesson 3: Deploying Ethernet Switching
- Lesson 4: Troubleshooting Ethernet Networks
- Lesson 5: Explaining IPv4 Addressing
- Lesson 6: Supporting IPv4 and IPv6 Networks
- Lesson 7: Configuring and Troubleshooting Routers
- Lesson 8: Explaining Network Topologies and Types
- Lesson 9: Explaining Transport Layer Protocols
- Lesson 10: Explaining Network Services
- Lesson 11: Explaining Network Applications
- Lesson 12: Ensuring Network Availability
- Lesson 13: Explaining Common Security Concepts
- Lesson 14: Supporting and Troubleshooting Secure Networks
- Lesson 15: Deploying and Troubleshooting Wireless Networks
- Lesson 16: Comparing WAN Links and Remote Access Methods
- Lesson 17: Explaining Organizational and Physical Security Concepts
- Lesson 18: Explaining Disaster Recovery and High Availability Concepts
- Lesson 19: Applying Network Hardening Techniques
- Lesson 20: Summarizing Cloud and Datacenter Architecture
Labs Available:
- Assisted Lab: Exploring the Lab Environment
- Assisted Lab: Configure a SOHO Router
- Assisted Lab: Capture Network Traffic
- Assisted Lab: Configure Interface Settings
- Assisted Lab: Configure IPv4 Static Addressing
- Assisted Lab: Analyze ARP Traffic
- Assisted Lab: Use Tools to Test IP Configuration
- Assisted Lab: Configure IPv6 Static Addressing
- Assisted Lab: Configure Static Routing
- Assisted Lab: Configure Dynamic Routing
- APPLIED Lab: Troubleshoot IP Networks
- Assisted Lab: Use Network Scanners
- Assisted Lab: Analyze a DHCP Server Configuration
- Assisted Lab: Analyze a DNS Server Configuration
- Assisted Lab: Analyze Application Security Configurations
- Assisted Lab: Configure Secure Access Channels
- Assisted Lab: Configure SNMP and Syslog Collection
- Assisted Lab: Analyze Network Performance
- APPLIED Lab: Verify Service and Application Configuration
- Assisted Lab: Configure a NAT Firewall
- Assisted Lab: Configure Remote Access
- APPLIED Lab: Troubleshoot Service and Security Issues
- Assisted Lab: Develop Network Documentation
- Assisted Lab: Backup and Restore Network Device Configurations
- Assisted Lab: Analyze an On-Path Attack
- Assisted Lab: Configure Port Security
Product Information:
- One license provides access to CertMaster learn and labs and ITI courses and/or labs
- Once activated, the license is valid for 12 months
How to: Instructions will be sent via email after your purchase is complete.
Exam Voucher and Exam Pass Guarantee: This bundle includes an exam voucher and an exam pass guarantee for A+ and Net+: if you don’t pass the exams on the first try, we will provide another 12 months of access to our custom online self-paced ILT along with an additional exam voucher. To qualify for the exam pass guarantee, you must show proof of completing all training materials, including course content, labs, and practice prep questions, before taking your exam.